FAQ
Frequently asked questions
Can't find an answer? Reach us through the Contact page.
About ARUS
What service does ARUS provide?
ARUS is web-based market data analysis software (SaaS) for crypto asset traders. Our line of business is providing software and software subscription services, not trading assets.
ARUS's main features include footprint charts (volume by price, bid vs ask), Cumulative Volume Delta (CVD), an order book heatmap (limit-order liquidity), a live tape / time & sales with a large-trade (whale) filter, plus liquidation and open interest data from exchanges such as Binance, Bybit, and OKX.
The benefit: you can see how orders actually flow through the market — who is aggressively buying or selling and where liquidity is clustered — so your analysis is better informed. Every trading decision remains entirely yours.
Is ARUS a legal service?
ARUS is operated by PT Arus Teknologi Nusantara (Perseroan Terbatas (PT)), a company incorporated in Indonesia. Business licensing status: [Registered under NIB [NOMOR_NIB] / NIB registration in progress]. We conduct our business in accordance with the laws of the Republic of Indonesia.
ARUS only sells analysis software subscriptions. ARUS is not an exchange, not a broker, not a trading or forex service, not an investment product, and does not trade crypto assets. ARUS does not hold user funds or crypto assets, does not execute orders, and does not provide investment advice or buy/sell signals.
Any payment you make to ARUS is solely a software subscription fee in Indonesian Rupiah (IDR).
How do I subscribe?
1) Create an account on the Sign up page (email & password or Google). 2) Choose a plan on the Pricing page. 3) Click Pay. 4) Complete payment through the official payment gateway via bank Virtual Account, QRIS, e-wallet, or retail outlet. 5) Your subscription activates automatically once payment is confirmed, and you'll receive a confirmation email.
If anything goes wrong, activation is completed within 1×24 hours at the latest. Online payments are currently being prepared; you can already create a free account.
How does ARUS protect my data?
We only collect the data needed to run the service: name, email, profile photo (if you sign in with Google), IP address, browser user agent, and subscription transaction history.
Passwords are stored as one-way hashes (scrypt), so no one — including us — can read them. All connections use HTTPS and login sessions use digitally signed cookies. We do not sell your personal data and do not share it with others without your consent, except with necessary service providers or where required by law.
How can I contact ARUS?
Email: arusterminal@gmail.com (general) or arusterminal@gmail.com (customer support & refunds). Phone/WhatsApp: [NOMOR_TELEPON]. Official social media: [LINK_SOSMED].
Service hours: [Monday–Friday, 09:00–17:00 WIB (UTC+7)]. We respond within 2×24 business hours. You can also send a message using the form on the Contact page.
Account & Sign-in
Can I sign up with my Google account?
Yes. Choose "Sign up with Google" or "Sign in with Google". If your Google email is already registered with a password, the accounts are linked automatically. Accounts created with Google can also add a password from the Account Settings page.
I forgot my password. What should I do?
Open the Forgot Password page, enter your account email, and follow the link we send you. The link is valid for 1 hour and can be used only once. After the password is changed, all sessions on other devices are signed out automatically.
Can one account be shared?
No. One account is for one person only. Sharing or selling an account violates the Terms & Conditions and may result in the account being suspended without a refund.
How do I delete my account?
Go to Dashboard → Account Settings → Delete account, then type your email to confirm. Deletion is permanent. Certain transaction data may be retained as required by law, as described in the Privacy Policy.
Payments
Which payment methods are available?
Payments are processed by an official payment gateway and support bank Virtual Account, QRIS, e-wallets, retail outlets/minimarkets, and other methods shown on the payment page. ARUS does not store your card or bank account details.
In which currency are prices charged?
All prices are in Indonesian Rupiah (IDR): Basic Rp149.000/month, Pro Rp349.000/month, Pro Annual Rp3.490.000/year. [Prices include applicable taxes / Prices exclude 11% VAT]. No hidden fees.
When is a payment considered successful?
A payment is valid once the payment gateway sends a successful status to our system. Your subscription then activates automatically. If your subscription is not active within 1×24 hours after a successful payment, contact arusterminal@gmail.com with your proof of payment.
What happens if an invoice expires?
Each invoice has a payment deadline of [24 hours]. Invoices not paid by the deadline are cancelled automatically at no cost. You can create a new order at any time.
Refunds & Cancellation
Can I request a refund?
Yes, under certain conditions: duplicate payment, successful payment but the subscription is not active for more than 1×24 hours, the service is inaccessible for more than 72 consecutive hours due to an ARUS system error, or a first purchase requested within 7 days of payment. Trading losses or results are not refundable.
Send your request to arusterminal@gmail.com with the subject "[REFUND] - Transaction ID". Review takes 3–5 business days, and funds are returned within 7–14 business days after approval.
How do I cancel my subscription?
Auto-renewal can be turned off at any time so the subscription is not renewed for the next period. Cancellation after payment can be requested within 24 hours as long as the service has not been used.
Technical
Which exchanges are supported?
ARUS currently displays data from Binance, Bybit, OKX. Data is taken from each exchange's public API. ARUS never asks for your trading API key and cannot place orders on your behalf.
Which devices and browsers are supported?
ARUS runs on the latest versions of modern browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. For the best experience, use a computer or laptop with a screen of at least 1280 px and a stable internet connection. A simplified mobile view is available.
Can data be delayed or inaccurate?
Yes. Data comes from third parties (exchanges) and may be delayed, interrupted, or incomplete beyond our control, for example during high volatility or exchange API maintenance. Use ARUS as an analysis aid, not as the sole basis for your decisions.